The presence of the customer and technical support that a shared hosting company offers can tell you a lot for the services that they supply too. If you are allowed to use only e-mails and / or tickets, you have almost certainly discovered a reseller not the actual web hosting supplier. If this is the case, you'll have to wait for a couple of days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may have to get in touch with the actual hosting company for further assistance. When the supplier offers different ways of communication with short response time that are available at any moment, they are most likely the top provider, not only a reseller. Which means that you will benefit from prompt assistance and top quality support because they'll have instant access to the servers where your account will be created. Regardless of the issue - technical or sales, it is always much better to have the option to communicate with your web hosting company right away via your preferred way of communication.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance without delay, so our shared hosting services feature 24/7 support along with several means of communication. If you do not have an account yet, you can phone us or use our live chat and speak with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up purchasing a service which you cannot use effectively. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it needs further investigation. Unlike the majority of suppliers on the market, we respond to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you select, you will be able to take advantage of our 24/7 technical support services even on public holidays. Your websites will be available all the time and so will we. With a number of communication options, you will be able to choose the best method to get in touch with us and find out about our solutions if you don't have an account yet, or request support if you are already our customer. You will be able to call us, start a chat with a live consultant, send an e-mail or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options have a one-hour response time guarantee, although it rarely takes more than 20 min to get assistance no matter the nature of the trouble. With our customer and tech support services, we are available for you anytime you need us, not a few days after that.

24/7 Customer Support in Dedicated Servers Hosting

With a 1 hour maximum answer time guarantee, you will receive prompt support when you purchase a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, therefore when you open a ticket from your billing account or you send an e-mail message regarding any problem with your server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option in case the matter involved needs a longer period of time to be solved or when it should be forwarded to our administrators, since it's much easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you'll be able to give us a call or talk to a live agent via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.