Regardless of the fact that the web hosting service offered by the different companies appears the same, each provider has got their own platform with its own tweaks and ways to do given tasks. In this situation, a detailed knowledge base will be truly useful both for persons with little to no experience and for technically competent users who will sooner or later discover how particular operations are accomplished, but will lose some time in the meantime. The purpose of such a knowledge base is to help make the hosting service quick and easy to use, saving users a lot of time and energy. The outcome is more pleased customers, as they can easily find the info they want, and significantly less work for the tech support staff representatives, because typically the vast majority of the questions and difficulties that clients have got are already included in the knowledge base. In case the articles are written well and encompass more things, you will be able to find out more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Hosting

If you have purchased your very first shared hosting account from our company or have moved your site over to us, you will become familiar with our platform and our custom-built Hepsia hosting Control Panel in no time as we have compiled an elaborate knowledge base where you can find all the info that you may ever need – both general info with regards to the service as a whole and more specific info about the separate features that you can make use of and the challenges that you might encounter. The articles themselves are available in 2 places. The whole article list is accessible via the Help section of the Control Panel. You can access relevant articles about the different functions in every section of the Control Panel too. You can get to know how to do de facto everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles include detailed instructions, so you won’t ever become confused because of an unclear text. Of course, if you come across a more specific problem and you can’t find a solution in our knowledge base, you can touch base with our help desk support team members 24-7.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an extensive knowledge base for all our current and potential clients, so if you purchase a semi-dedicated server plan from our company, you’ll be able to find any info that you are searching for at any moment. We have multiple educational help articles, which will help you understand better what’s happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are simply two examples. Our instructional manuals will help you do anything you want – uncompress an archive, import a MySQL database, redirect a domain, etc. Besides, we’ve also got troubleshooting instructions, which will permit you to find out what precipitates a certain problem and the viable solutions for it. In case you’re unable to send email messages or your domain returns a 500 Internal Server Error message, for example, you can check our knowledge base and repair the problem momentarily. You can access the articles through any Control Panel section, as well as through the all-encompassing Help section.