There are several ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you select is a support ticket system. It is the least complicated medium of correspondence for a variety of reasons. In the event that no customer support engineer is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will always be received. Also, you can copy ‘n’ paste extensive pieces of information without the need to worry about printing errors, and if a certain issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in the very same location, so either party can always see the comments added by the other one. The negative side of using tickets to touch base with your hosting provider is that they are often separate from the web hosting platform, so if you need to provide information or to follow directions, you’ll need to use no less than two different admin interfaces and this number could rise in case you desire to administer a couple of domains. Also, lots of web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our Linux shared hosting is not separate from the hosting account. It’s an indivisible part of our all-embracing Hepsia hosting Control Panel and you will be able to visit it whenever you like with just several mouse clicks, without leaving your web hosting account. The ticketing system offers a quick-search field, which will help you trace virtually any trouble ticket that you’ve opened in the past, if needed. In addition, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to fix a particular issue even before you actually post a ticket. The response time is maximum 60 minutes, so you can receive timely assistance at any given moment and if our customer service staff suggests that you do something inside your account, you can do it immediately without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with our company and you want to touch base with our client support engineers, you will be able to submit a ticket directly from your Hepsia hosting Control Panel instead of using a completely different technical support platform like you will need to do with the majority of web hosting companies on the market. Our integrated trouble ticket system will enable you to send a new ticket without any hassle and to search through older tickets using a smart search box. Besides, you will be able to take a look at the applicable knowledgebase articles that our system will present you with depending on the category that you choose for your new ticket. You can do all the abovementioned operations without signing out of your Control Panel at any time, which means that if you encounter any predicament or have an inquiry, you can contact our support engineers and solve the given problem in less than an hour via one single platform.