In case you have a site, a problem may always emerge and it doesn’t necessarily need to be associated with the hosting service itself. For example, something could go wrong when you bring a software application up to date or some crucial content might be edited or deleted mistakenly. Irrespective of what the nature of the problem might be, you’ll have to touch base with the respective technical support team and request them to restore a backup or to assist you in fixing the problem that you’re having. How timely they will do it will predetermine the span of time that your websites will be inaccessible. For given sites such as social networking websites or e-shops, a continuous inaccessibility often means losing visitors and money. That is why, it is very important to use the services of a hosting company that offers not only a very good technical support service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can just forget about waiting for hours, or even a whole day, to get a reply to a technical support ticket or an email. Regardless of when you contact us, we will lend you a hand within maximum one hour with any technical or sales queries that you might have. As a matter of fact, our real reaction time rarely surpasses 20 to 30 minutes. Since we are available to you 24 hours a day, 7 days a week, you’ll always get help in a timely fashion and we are aware of exactly how crucial this is in the digital age. As soon as you contact us, we will respond to your queries. In case you face any technical difficulty, we will cope with it on your behalf, or we’ll give you all the necessary information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our speedy support service. You will obtain an answer to any ticket posted via the hosting Control Panel or e-mail sent to our technical and client support team in less than one hour. The response time is guaranteed and it applies regardless of the matter – billing or technical. It often takes much less time to explore and solve a problem. We will supply you with more information if the solution involves something that needs to be done on your end. In case you get in touch with us during national holidays or weekends, the response time will be absolutely the same and since our support team is available 24x7x365, you will get prompt assistance for any billing, technical or general issue irrespective of what time it is.