Although this is not the keyfactor to distinguish a reliable shared hosting supplier from a bad one or a reseller from a real provider, having the option to call and talk to a live person is a sign that you aren't using the services of a one-person firm and that you can get in touch with somebody any time you're in need of help. The telephone support for website hosting services may vary from common to professional, which means that the problems that can be resolved with a call differ depending on the service provider. In most cases, these matters are simpler and include billing or first level tech issues since more difficult tasks often require a support ticket where both you and the sysadmins can follow what's going on with a specific situation. Still, being able to phone call your service provider can save you lots of time and efforts for the numerous small things that will eventually appear when you manage your website hosting account.

Phone Support in Shared Hosting

In case you choose to buy one of our Linux shared hosting, you can contact our customer support team over the phone for 14 hours per day. We will help you choose the ideal plan for your websites since we believe that it is better to discuss such issues with a live person. In case you already have an account, we're able to help you with all sales/billing questions as well as general matters, even with some technical problems which don't require a lot of time or escalation to a system administrator since it is more convenient to open a support ticket for time-consuming issues so as to have the entire communication in one place. We now have telephone numbers in the United States of America, Great Britain and Australia, so you'll be able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we supply include real-time phone support for fourteen hours a day. If you hesitate which package will be suitable for your sites, you want to learn more about the package's specs or you'd like to have any other type of information about our services, you're able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our support agents will assist you. In case you already have an account, you'll be able to contact us about sales and general issues, although we are usually able to assist with a large number of tech issues as well. For entirely tech troubles you need to take advantage of our in-built ticketing system where the communication between you and our tech support team will be in one place, which is the best option if your trouble needs longer time to be taken care of or it has to be escalated to our sysadmins.