Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • We provide a one–hour response time warranty for every trouble ticket or email that you send to our help desk staff. We’ll quickly reply to all common questions and forward right away the issue to our server admins in case any additional assistance is required. If you take advantage of the Optional Managed Services package, we will perform any of the included server management services at a time that has been agreed upon earlier.

  • Top quality support service

  • An Exceptional Technical Support Service

  • We’ll be online for you 24/7 to reply to any queries that you may have related to our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. In case you also require help with server management procedures, you can order our Optional Managed Services package, which includes backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Control Panel was pre–installed for each Linux dedicated hosting server. Among its features is a rather convenient integrated knowledge base that will guide you step by step on all the operations that you can perform. Most of the how–to articles also video versions that demonstrate all the operations that you can perform in a highly illustrative way. You will find the educational articles and the video tutorials in the top right corner of each section of the Control Panel.