Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Reply Warranty

  • Our tech help and support staff is working round the clock to handle all of your current assistance needs. Every ticket you send out to us is going to be responded to within maximum one hour. If your case requires aid from an administrator, we are going to send the ticket to the person on duty and will let you know that the case will soon be resolved.

  • Top quality support service

  • Expert Client Assist Service

  • We will be on line for you 24x7 to provide guidance and client support as well as to assist you with any issue that you could come across as you are dealing with your virtual server. We can easily support all pre–configured software packages, including your OS, server admin panel (with regards to the VPS type) and the Control Panel made completely by our developers.

  • Intuitive help center

  • An Intuitive Help Section

  • An in–depth and constantly updated knowledge base is incorporated into our in–house built Control Panel. It offers quick tips about how to execute all the basic website management jobs. The Help zone offers thorough how to articles and step–by–step video training. You can reach the Help area by hitting the Help or Video buttons in the top right side of each Control Panel section.